Hardly a week goes by without another scandal about care standards. The Francis Inquiry on Mid Stafford Hospital was followed closely by a Care Quality Commission report with evidence of rushed appointments and botched assessments during its review of 250 home-care services.
Feels like a classic wicked problem.

The hand-wringing brigade would say: “growing elderly population + reducing public expenditure + increasing use of unqualified staff + low wage economy = what do you expect?”
We would like to ask some different questions:

  • Does purpose instil compassion in a person or an organisation?
  • Can compassion be left to chance?
  • Is there such a thing as a compassionate organisation?
  • Can compassion be built in to an organisation?

We offer three complementary perspectives from Roger, Simon and Alastair in this series of blogs, covering leadership, organisational systems and strategy. We would love to receive your thoughts and comments