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The Tricord TM
The Tricord describes all aspects of an organisation that need to be aligned for the whole to be healthy.
- Identity: Each organisational unit should know ‘who it is’, where it comes from and what makes it unique. The unit’s identity starts with understanding the reason for its existence and its unchanging core purpose. This includes knowing about the events surrounding its foundation and about its subsequent history. The organisation’s ethic is vital for its ongoing success and health. Some might describe the identity as the organisational unit’s essence or ‘brand’.
- Strategy: Each organisational unit should have a unique concept of how it is going to live out its identity and deliver its core purpose within the present times and given the current market and economic conditions. The organisation should have a vision for this next conception of its future and have a plan of how to achieve it. Key objectives are set around the significant transformational events it aims to deliver. The strategy will also contain an effective set of values which are vital to achieving this.
- Systems: The strategy then needs to be delivered on the ground. This is done by implementing processes which are capable of delivering the purpose and which are responsive to demand and changing conditions. These are embodied through technology, equipment, procedures, policies and ways of working. The organisation is managed within a governance framework. At the most fundamental level the organisation is embodied through its people. The people need to be equipped with the right skills, embedded in a healthy organisational structure and rewarded for success and innovation.
- Culture: The organisation is brought alive by the energy and spirit of its people. They come to identify with the company and to be passionate about its purpose. Work groups are transformed into teams. Managers act as leaders. The whole system is inspired to deliver the future concept with excellence. The appropriate working ethos needs to be instilled and sustained. The essential things that are really key to achieving the full purpose are spoken of and inherently valued by the system. The team is naturally guided to become what they are fully capable of.
Leadership is the process by which the whole is kept aligned and healthy by and through the people.
It is the synergistic alignment of the three outer domains of the Tricord synergistically acting in balance around the central core that is both the whole organisational system and the source of organisational wholeness.
When one part of the Tricord is absent or unaligned then the organisation will tend to be dysfunctional, under-producing, cost-adding, de-motivated and incapable. If all dimensions of the Tricord are clear and synergistically aligned with each other then the organisation will be whole, productive, vibrant, capable, competitive and successful.
The Tricord is a universal pattern that needs to exist at every level of an organisation. The same pattern of alignment is needed at every level of the organisation: the organisation as a whole; its sub-systems (i.e. divisions, sites, functions) and its sub-sub-systems (i.e. shop-floor lines and cells, teams, wards and front-line departments), down to the design of individual jobs..
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