Process and Service Re-design


The NHS and social care face the need for massive improvements in productivity and cost efficiency whilst protecting quality and safety. Tricordant has developed approaches to supporting clients tackle these issues – through strategic approaches as well as the application of ‘lean whole systems’.

Our methodology blends the use of lean within a wider whole systems perspective. This meets the need for wholeness as well as leanness.

We deliver a regular masterclass in lean in healthcare for MBA students

Rapid Improvement Events deliver significant, rapid, sustainable performance improvement.

Underlying these approaches is the use of Tricordant process mapping, akin to value stream mapping, to understand and redesign end-to-end, customer-focused processes.

Process and Service Redesign

“We needed a rapid way to do a thorough review of our Wheelchair Service, ensuring it became a lean, effective ‘whole system’. The approach got people working together to make real changes. We came up with a business plan confirming the need for new premises, taking eventually more than £50,000 of cost out per year. A real win-win all round!”

John Schooling, Associate Director, Tameside & Glossop PCT

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