Tricordant limited, top logo


How we work with you
Complex Organisations
arrow symbolWhole Work
The Tricord
Tricordant Approach
Rapid Improvement Events
arrow symbol Brochures, Newsletters, Case
Studies & Papers
arrow symbol Think Pieces
arrow symbol Contact us

Whole Work


Though Whole Systems solutions are unique for each client because of a particular mix of customer needs, organisational history, products, services, processes, staff and technologies, solutions still have a common feel and set of characteristics:

Customers have a better experience because they:
  • Have the opportunity of building a relationship with the supplier;
  • Interact rapidly with a person or team with the knowledge and scope to meet their needs;
  • Have a person who takes on the responsibility for seeing that their request is settled in full and only closes the case when the right outcome has been reached;
  • Never find themselves ricocheting from pillar to post or phone queue to phone queue.

Staff know they are empowered through whole work because:
  • As an individual and as a workgroup their work is meaningful;
  • Responsibility and authority match;
  • The technology used supports the team rather than condemning them to ‘feeding the beast’;
  • Their performance measures correlate to a well-done job for the customer and company;
  • The measures are challenging and stretching but achievable and within the team’s sphere of control;
  • Leadership is fair, supportive and enabling;
  • They are in a team to which they can relate;
  • Work is about learning and developing as a whole person;
  • There is a good spirit in the place, so that work is fulfilling and rewarding.

Managers know that the organisation is performing well because:
  • The work is cost-effective and meets targets;
  • Individuals and workgroups are self-motivated, naturally cost-effective and responsive to challenges and change;
  • Good performance flows naturally out of the system rather than having to be driven out of it;
  • There is commitment to the work as evidenced by reduced staff turnover;
  • The organisation is a ‘learning organisation’.









Tricordant clients

“The Tricordant team was able to work with a wide and disparate range of stakeholders to develop a powerful understanding of the adoption of innovative technologies in the NHS. They developed practical insights into how to effectively influence this very complex system. These were captured and developed in a robust, practical and well supported business plan, delivered in a timely and professional manner.”

Dr Maire Smith,
Director of Technology and Product Innovation,
NHS Institute for Innovation and Improvement.