The Tricordant Approach
The client had originally created two design teams and timetabled weekly design workshops for each. Building upon this pattern of work we agreed a process and toolset which fit for purpose to rapidly create a design through 17 design workshops over 9 weeks. We facilitated each workshop as the design progressed through 5 stages: discovery, design principles, functional analysis, future high-level design, and finally the detailed operating model including processes, structures, integrating mechanisms, governance, performance metrics and accountabilities, behaviours, skills and knowledge, captured in a single design document.
The ultimate outcome was the design, delivered on time, of an affordable operating model that was endorsed by the charity’s executive directors. HR consultation followed the endorsement and the design is being implemented.