The Tricordant Approach
Oxfam GB had originally created a design team, with a ‘test and learn’ reference group and timetabled weekly design workshops for each. Building upon this pattern of work we agreed a process and toolset to rapidly create a design through 17 design workshops over 9 weeks. We facilitated each workshop as the design progressed through 5 stages: discovery, design principles, functional analysis, future high-level design, and finally the detailed operating model including processes, structures, integrating mechanisms, governance, performance metrics and accountabilities, behaviours, skills and knowledge, captured in a single design document.
The collaborative design process brought together senior and middle managers into teams that were functioning across divisional boundaries, modelling the mechanisms and behaviours that were central to the new operating model. Individual managers, despite knowing their own jobs may be at risk, set aside their personal anxieties to design the best structure that met the design criteria within the budget allowed.
The ultimate outcome was the design, delivered on time, of an affordable operating model that was endorsed by the charity’s Executive Directors. HR consultation followed the endorsement and the design has been implemented.