tricordant team


Nick Richmond



This is the only way I could describe the experiences I’ve recently had facilitating a rapid redesign of a global charity and then delving into the world of LEGO®SERIOUS PLAY® to develop an operational strategy for a bank. But let me start at the beginning.

Over the past few years Tricordant has been approached to support the design and development of agile organisations. This is not too surprising as both the evidence and business narrative is increasingly clear that agility is critical to becoming a top performer. This has been heartening for Tricordant as our underlying philosophy to work and the workplace strongly aligns with the agile thinking including customer first, meaningful work, collaboration, and iterative working. At the same time I’ve begun to hear of and become intrigued by LEGO®SERIOUS PLAY®. I blame Stelio Verzera and our consultancy partner Cocoon Projects for this!

In late spring we were asked to support the digital transformation of the operational functions for a global charity.

The charity had attempted a redesign of their operating model to support this transformation but had become stuck when the proposed design failed because stakeholder concerns were not fully understood.

The anxiety of the charity was that this re-design needed to be completed in under 9 weeks to align with the wider transformation programme. So, what did we do to release the operational functions and get them over the line?

Well, this included:

  • Working closely with the programme team, facilitating the design events and transferring knowledge.
  • Building upon the prior discovery phase but helping the stakeholders understand that redesigning an organisation needs to begin with understanding the work that needs to be done to deliver the strategy, and not the structure – which is just an enabler of the work.
  • Re-engaging and empowering a cross section of stakeholders from the operational functions to undertake the design work through 17 interwoven workshops over 9 weeks.
  • Creating a safe environment to ensure all voices were heard and open honest discussions were held.
  • Clarifying what they meant by “agile” as everyone spoke about it as if it was understood but no one could agree it. This would enable them to become more responsive to the changing environment.
  • Deliberately designing a learning process into the organisation at the 3 system levels to enable agility to emerge.
  • Holding the desire for progress back at key times such as to allow rapid iteration of design options to ensure a fit for purpose design.
  • Using powerful tools when needed to design and understanding of the future system including, Design Criteria and Dynamic System Mapping.

Why Kerpow?

This has been one of the most intense projects I’ve ever led, and we were still able to deliver the design on time. The Executive Directors and Director lead for this redesign committed to the proposed design and commented that of all the redesign work in the charity this was the most rigorous and realistic.

Currently the design is being implemented.

In the meantime I continued my exploration of LEGO® SERIOUS PLAY® through conversations & co-facilitating a session on this method at the ODN-E conference with my fellow conspirator Stelio.

All that I read, heard and observed on youtube videos suggested LEGO® SERIOUS PLAY® is an extremely powerful method to deeply engage and include diverse views in constructing and evolving ideas in the physical world, leading to meaningful outcomes both for the participants and the organisational needs.

Following an approach from a bank wanting to develop an operational strategy I recommended the use of LEGO® SERIOUS PLAY® supported by another conspirator and certificated LEGO® SERIOUS PLAY® facilitator Richard Gold.

But you will have to wait for my next blog on this…Kerpow 2.