Testimonials

The ABU programme has been a complex, multi-faceted and high impact piece of system working that has high gain/high risk opportunities. Tricordant’s support, insight and expertise have been invaluable in steering us through the work and being a critical friend to system partners. Whilst there is still much to do, we have made significant progress on our system leadership, shared ambitions and integration – this would not have been possible without Tricordant.

Tricordant challenged our thinking with the end result being a plan for our organisational development with some ideas that we would not have dared to suggest but worked through into a deliverable proposal which everyone is proud of.

The project has substantially increased our staff engagement, built ownership of our purpose and developed strong endorsement from leadership.

“We are very grateful to Tricordant for their insight, objectivity and diligence whilst supporting our IT leadership team. Through a series of facilitated sessions, Tricordant enabled the team to explore and build relationships and tackle some challenging subjects in a structured and constructive way. We were encouraged to plan future scenarios and left the sessions with practical actions that we committed to follow through on. This has been invaluable in moving us forward.”

“The Government Legal Department employed Tricordant to investigate and design a solution to bring about organisational and cultural change. Tricordant were a pleasure to work with, immersing themselves quickly to understand our individual business context. They facilitated workshops with a steering group and interviews with key stakeholders to produce well evidenced recommendations from which we can now work to embed the change.”

“Tricordant’s balanced and integrated approach helped to lay the foundation for a transformation by building on people’s expertise and engagement. I was thrilled to see and hear after just a couple of weeks how things started to move in the minds of the involved colleagues, and I was impressed by their willingness to develop their own future and embrace change!”

“We initially engaged Tricordant to support us to design a workforce planning process to stand up the new Data and Analytics function. But it became abundantly clear to us from the outset that their experience and expertise in the practice of Organisation Design could bring significant benefits to our programme, and so we broadened the scope of their commission to facilitate the design, in detail, of an operating model for our new function. Tricordant were a delight to work with. Their engaging style enabled us to build a collaborative culture across our own teams, split as they were across global and divisional teams. And all within the limitations of COVID lockdown, so online. Tricordant’s recommendation to create a simple but effective ‘single version of the truth’ data model, and then produce one for our own in-house team to take ownership was pivotal. It provided a data driven platform to ensure that the leadership team were working from the same assumptions, particularly for financial planning purposes. Together with the User Guide, it enabled us to adopt a common language for our resourcing approach, and to be definitive with our executive team. It enabled us to test our organisational design against the benchmarks provided by Tricordant. We have no hesitation on recommending Tricordant for projects in the fields of Organisational Design and Workforce Planning.”

“Tricordant provided really helpful support and facilitation to the Southend, Essex & Thurrock Mental Health system to form a new partnership and develop our strategic framework. The team built good relationships in a short space of time. They listened to the range of views across leaders and worked with us to distill this into a collective agreement that all organisations were able to agree.”

“Tricordant and the Whole Scale Change model were integral in supporting Essex County Council to build momentum and partnership buy-in around the Levelling Up agenda at a local level. They brought together key partners in a collaborative way and facilitated the sessions expertly to achieve outcomes that we couldn’t have anticipated at the start of the process and helped us move towards some concrete proposals to make a real difference to our communities.”

‘The King’s Fund describe community health services as the most diverse and least understood sector in the NHS. The review undertaken by Tricordant has raised the profile of community health services and helped us understand their value. It has shown that community health services have a unique contribution, can drive change and be at the centre of delivering many of our key system challenges and priorities including enhancing system productivity, improving the outcomes of our population and supporting urgent and emergency care and primary care resilience. Tricordant have also helped us articulate our overarching ambition to deliver integrated neighbourhood team working, as the mechanism for realising the value of community services.’

“Tricordant understood what we wanted and adopted a facilitative partnership approach to the work, which encouraged people to contribute and helped build a consensus across carers, patient representatives, clinicians and managers. A very positive experience and a good outcome.”