Resources

How can leadership and governance transform complex healthcare organisations? Alastair Mitchell-Baker speaks with James Sumner, Group CEO of NHS University Hospitals of Liverpool Group, about operating models, risk-based governance and devolved leadership, exploring how a clear focus on strategic priorities can improve patient safety, quality and organisational performance.

How do you rebuild culture and performance after a period of organisational crisis? Alastair Mitchell-Baker speaks with Claus Madsen, Chief People Officer at Greater Manchester Mental Health NHS Foundation Trust, about leadership, culture and operating models, exploring how psychological safety, employee engagement and clear governance can drive lasting transformation.

How is AI changing the practice of Organisation Development and Design? Nick Richmond, Tim de Boer, Parag Gogate and Dr Chantelle Larsen explore how AI is reshaping work, leadership and operating models, and why human judgement, ethics and sensemaking are becoming more important than ever.

How can place-based leadership transform health and care services? Alastair Mitchell-Baker speaks with Matthew Kershaw, Chief Executive of Croydon Health Services NHS Trust, about the power of collaboration, shared accountability and devolved decision-making in improving outcomes for local communities.

How can hospital groups collaborate effectively while maintaining local autonomy? Alastair Mitchell-Baker speaks with Shane Gordon about developing the Norfolk Acute Hospital Group, exploring operating models, digital transformation and system-wide collaboration to improve patient outcomes across a complex healthcare landscape.

Why do organisations struggle to create a consistent culture? Nick Richmond and Tim Haynes explore how microcultures can pull in different directions, shaping behaviours, priorities and performance in ways that either enable simplicity or create greater complexity.

What does it really take to lead with clarity in a complex world? Nick Richmond speaks with Steve Hearsum about why leaders are drawn to quick fixes, how uncertainty shapes decision-making, and why elegant simplicity is less a technique and more a discipline for effective leadership.

How can healthcare organisations improve performance while delivering better care? Alastair Mitchell-Baker speaks with Andrew Hines, CEO of Surrey and Sussex Healthcare NHS Trust, about leadership, culture and operating models, exploring how organisations can strengthen patient flow, engage staff and drive sustainable improvement.

How do you unite multiple organisations behind a shared vision? Alastair Mitchell-Baker speaks with Andy Heeps, CEO of University Hospitals Sussex NHS Foundation Trust, about leading post-merger transformation, designing effective operating models and empowering clinical leaders to improve care across a complex healthcare system.

How can NHS leaders balance local autonomy with system-wide transformation? Alastair Mitchell-Baker speaks with Shane DeGaris, Group CEO of Barts Health NHS Trust, about leadership, collaboration and innovation, exploring how operating models, digital technology and AI are helping to improve care across one of the UK’s largest healthcare groups.

How do operating models affect patient care? Alastair Mitchell-Baker and Dr Andrew Murray explore how thoughtful organisation design shapes decision-making, staff experience and frontline outcomes, revealing why operating models matter more than many leaders realise.

What does it take to build a truly resilient supply chain? Nick Richmond and Dave Foot explore how lean, adaptive and human-centred approaches can help organisations improve performance, respond to change and deliver greater value.