Resources

Hi, I’m Sarah, the Head of Customer Services for an English County Council. My role is to oversee the quality of services provided to our residents, ensuring that their needs are met efficiently and effectively, whether they’re accessing local services, reporting issues, or seeking support. My team and I manage everything from frontline enquiries to complex case management. Thankfully, AI plays a pivotal role in enhancing our productivity, improving service delivery, and ensuring the wellbeing of both our residents and staff. 

Hi, it’s Jo again. Today I’m facilitating a pivotal organisation design workshop, where over 100 people from diverse backgrounds are working together to design the future operating model of their organisation.

Hi, I’m Jo, a consultant at an organisational design consultancy. Thanks to a powerful AI ecosystem of agents, my day is a lot more efficient and balanced than it used to be.

Dr Amanda Woolley – Tricordant Associate Consultant with expertise in the psychology of decision making, reasoning in complex systems and collaboration for change and transformation initiatives.

Provision of health and social care in the UK is at an inflexion point, with internal and external reports of the NHS referencing it as ‘breaking’ and general election debates highlighting the central importance of the topic to the British electorate. 

The pharmaceutical industry is undergoing a profound transformation, driven by the rapid advancements in generative AI, robotic process automation (RPA), the digitalisation of business processes and the emergence of digital products.

Enter game theory—a mathematical framework for analysing competitive and cooperative interactions—which can provide valuable insights and strategies to enhance collaboration in this sector.

Recently I have been very focused on the world of pharmaceutical businesses and how we can support them in their drive to move forward in efficiency and effectiveness.

In this blog I want to highlight what I consider to be 7 Key Points for Successful Collaborations in Pharmaceuticals (although they can equally apply elsewhere).

Innovation in health and care is inherently complex and challenging. It requires alignment of information, attention and investment across multiple sectors from government, academia and science, health and care service delivery, and private sector providers, across domains such as estate, digital, technology and workforce.

Navigating strategy in complex systems is a daunting task that requires a nuanced understanding of the intricate dynamics at play.

Those of you with families, especially young children, and demanding job roles are probably having a right laugh at the moment at the thought of time to yourself. If not laughing, maybe shouting some ‘pleasantries’ at the screen. I understand, I really do.