Resources

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Boehringer Ingelheim – Designing the Customer Excellence Department

The objective of this work was to realign and integrate the COBE and Go To Market teams to ensure the BI business was better supported and ensure the new department was setup for success.

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Can Buurtzorg save the NHS?

Oil and Water: reflections from research into the introduction of self-management teams in NHS community services.

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Exploring Organisational Culture: It’s not what you do, it’s the way that you do it

Two metaphors around elephants and icebergs played out as we explored the often nebulous but still critical topic of culture…

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